Customer Service
If you are happy, tell others. If your’re not tell us!
We’d like your time and purchases at Mooch to be an enjoyable and rewarding experience. If there’s any way we can help you with additional customer service, please contact us.
For questions about your order, please email us at info@moochi.nl, call us at +31641123093. When inquiring about your order, please include your first and last name and your order. Our customer service hours are Monday - Friday 8.30 to 17.00.
For general questions not relating to an order, please email us at dani@moochi.nl
Please post any correspondence to:
Mooch
P.O. Box 357
2501 CJ THE HAGUE
THE NETHERLANDS
Payment
Ordering with Mooch gebeurd happens fast and safe. You can pay with iDeal and very soon also with Paypal.
Shipping Rates,
Mooch charges a accumulated amount for shipping in the Netherlands. For shipping to counties other than the Netherlands, please inform by email dani@moochi.nl.
Delivery Time Estimates
In most cases, an order ships from our warehouse within two business days after receipt of payment. We will notify you should there be any unexpected changes and/or anticipated delays to your order. Orders shipping to countries other than Netherlands usually take longer.
Return Policy
If you are not satisfied with your purchase, you may return it for a replacement of the merchandise and respective sales tax. Moochi.com will accept returns of current merchandise in its original condition within 30 days of receipt. Shipping and handling costs are non-refundable. We do reserve the right to refuse a return and will certainly provide you with a reasonable explanation.
Please note that we do not accept returns for discounted merchandise. Additionally, we are unable to accept any returns on pierced earrings, underwear or swimwear for hygiene reasons.
Send returns and exchanges to
Mooch Returns
P.O. Box 357
2512 CJ THE HAGUE
THE NETHERLANDS
1. Be sure to include a copy of your packing slip and please write the reason for the return or exchange.
2. If your package is returned to Mooch due to an incorrect or incomplete shipping address, there will be a 2,50 euro shipping fee applied if you would like the package to be re-shipped.
3. If you decide to cancel an order once the package has been shipped back to Mooch due to an incorrect or incomplete shipping address, then you will be re-credited for the amount of items only.
Incomplete, incorrect or Damaged items.
If your order is incomplete, incorrect, or damaged, email us at dani@moochi.nl, or call us at +31641123093. Our customer service hours are Monday to Friday from 8.30-17.00 hrs.
We hope you find this information helpful. If you have any additional questions, please do not hesitate to contact us.
Enjoy your Mooch item!
Dani
